Letter from the Medical Director: New Year, New Innovations in Nurse Triage
We have been working on the MyNurseTriage app this past year. This app allows patients to request a phone call from an after-hours triage nurse without having to make a phone call to the answering service. This makes it more convenient for patients to access care when they need it, as well as decrease the cost of the answering service for the practice.
As we developed the technology, we talked to doctors and patients about communication challenges within offices. We realized that the mobile app could enable practices to provide better service and decrease costs by offering more robust capabilities that complement the existing office EMR system.
We are in the process of adding exciting new capabilities to allow a secure communication platform between patients, practices and nurses 24 hours a day. Instead of having to listen to a long voicemail or filter through e-mails, the system will automatically sort messages based on the urgency of the request, so that the staff will be able to process calls efficiently and in a timely manner.
The system will also allow for office staff to schedule a telemedicine consult with a practice provider when appropriate. As telemedicine visits start to be reimbursed, offices will have the built-in ability to triage patients and conduct video visits while using their existing EMR system for all documentation, appointment scheduling and billing. Even if an EMR offers some of the features described above, it usually requires expensive upgrades, and likely will not have the agility to keep up with emerging technology.
The new comprehensive MyNurseTriage solution will help engage patients, decrease cost, improve efficiency and increase reimbursements while making your office telemedicine enabled. It leverages any existing EMR so there is a minimal start-up cost for a practice of any size. Keep a lookout for updates as we continue to build products to help doctors provide better, cost-effective care.
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