How Do Triage Nurses Evaluate If Headaches Are Serious?
By TriageLogic Team
As we kick off 2015, we cannot help but reflect on the events of 2014. It was a year of growth and healthcare innovation for TriageLogic. We have many achievements to recognize, despite a major hurdle.
In the beginning of last year, our CEO, Charu Raheja, PhD experienced an unexpected life threatening condition. What she believed was merely a bad headache, turned out to be a brain bleed caused by an AVM (arteriovenous malformation). Fortunately, Charu received the necessary treatment and is recovering, well. Her experience only strengthened our mission to provide accessible health care. When illness strikes, we believe that everyone should have easy access to speak with a nurse, in order to ask questions and clarify health concerns.
We also experienced significant progress this past year. First, continuing our goal of providing high quality and personalized care to our doctors and patients, we acquired URAC accreditation for our Nurse Triage on Call™ center. We also expanded our nurse triage group by hiring an additional team of excellent nurse managers and telephone triage nurses. We are continuously acquiring new practices and expanding our Nurse Triage on Call™ team.
Second, in the spring of 2014, we launched our Online Triage Learning Center. The main feature of the Learning Center is our Nurse Triage Course. In addition, the Learning Center provides a variety of educational material, including: articles, short videos, and case studies. We continue to gain subscribers and add new material, regularly.
Our clientele has expanded significantly among Call Center Solution™, Nurse Triage on Call™, and myTriageChecklist™. One noteworthy example would be our additions to Nurse Triage on Call™, as we welcomed several practices in the Nashville area, including, Old Harding Pediatrics.
Another significant development this past year was the successful two-way integration between Call Center Solution™ and Centura’s Salesforce platform. Traditionally, triage software is a freestanding component used in conjunction with other call center platforms. TriageLogic’s web-based API allows for full integration, resulting in a quicker and simpler process for both healthcare professionals and patients.
Lastly, we were also excited to announce our article, “Telephone Triage: Managing Difficult Calls,” made the cover of AnswerStat’s Oct/Nov 2104 issue. The article highlights the challenges involved with triage calls and how to handle them.
We are proud of our accomplishments in 2014 and are looking forward to achieving new goals this year. 2015 holds even more innovation as we further our mission to provide accessible health care, by creating multiple convenient access points to contact a nurse. One of these access points is an app that is currently in the final stages of development. The app will provide quicker access to speak with a nurse by allowing patients to request phone calls directly in their smart phones, without having to speak to an answering service. While these features will be offered to our clients, they will also be available for the general public.