- CATEGORIES: Doctors and Hospitals,Employee Spotlight,Improve Your Practice,Nurse Spotlight,Nurses,Patients,Spotlight
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Lori Rasmussen went to nursing school straight out of high school, and she graduated in 1989. Her passion has always been to help the sick and injured, and nursing seemed a natural career for Lori. She began her career in hospital- based, bedside nursing on a surgical ward, and then after 10 years moved to their Ask-A-Nurse center.
“[Telephone triage] was nothing like bedside nursing, “ Lori says. “Contrary to what people may believe, using your other senses instead of your eyes to assess your patient is much more challenging. You have to rely on your nursing knowledge and intuition a lot more.”
Lori also found her interactions with patients to be more positive in telephone triage.
“The majority of the callers are satisfied and very appreciative after their 5 to 15 minutes with me, versus a 12-hour shift of bedside nursing with patients who did not voluntarily ask nor did they want to be where they were.
She moved to North Carolina in 2007. There she found a telephone triage job with Children’s Hospital of the Kings Daughters (CHKD), working from home. Lori says she couldn’t have been more excited.
“This is where I was first introduced to the TriageLogic software and much to my surprise, it was very user friendly, easy to learn, and use. I loved helping people reduce unnecessary ER use and, even more important, sending people to the ER who needed to go but who would have stayed home otherwise.”
Unfortunately, after 5 years of loving that job, the hospital closed her department. A year later, TriageLogic offered Lori the opportunity to open one of their call centers with two nurses from her previous company, and she jumped at the chance.
“Working remotely is a bonus as a nurse, but even more so as a manager,” Lori explains. “It cuts down on sick days and weather- related absences. There are certain challenges, such as getting to know your staff. We have developed some very creative ways to have better communication and to feel like everyone is a close-knit family/ team member.”
Lori and her team use email, Skype, texting and Facebook to stay close to each other and share both personal and professional experiences. She works hard to ensure that all nurses feel like a part of the team. “I think it is key that all the nurses feel like they are part of a family based organization that cares about each other and wants to help each other out.”