- CATEGORIES: Data and Research,Doctors and Hospitals,Research,Research for Business,Research for Nurses,Research for Patients,Research for Providers
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Triage and telephone services: Patients may refrain from seeking care in the ER beyond normal practice hours if they can receive assistance through other means. A growing number of managed care organizations, delivery systems and practices are offering phone consultation with medical personnel 24 hours a day. Patients with questions ranging from how to treat a fever to reducing nausea can often receive advice over the phone from physicians, nurses or other professionals. For the patient, this helps to avoid the cost and lengthy wait time of an ER visit. Some studies on the effectiveness of telephone-based nurse triage services have found a 90% or greater patient satisfaction rating (O'Connell et al, 2001; Wahlberg AC et al, 1999) and a return of a $1.70 in reduced ER and physician office visits for every $1.00 invested in this service (O'Connell et al, 2001).