by Amy Cavas Bridges
TriageLogic’s Call Center Solution is a multi-faceted system able to support federal, state and city-wide disaster recovery capabilities.
The U.S. Department of Health and Human Services (HHS) recently allocated more than $352 million to improve disaster preparedness of hospitals and healthcare systems in every state as well as in three large metropolitan areas. The grants are to be included in the Hospital Preparedness Program (HPP) and are aimed at supporting preparedness activities for hospitals and healthcare facilities. TriageLogic’s Call Center Solution can aid in the preparedness by providing computerized support for health-related questions. It is capable of tracking and directing patients to the appropriate level of care during such emergencies as an influenza outbreak or hurricane.
According to Ravi K. Raheja, MD, TriageLogic CEO, “We are pleased that our company can partner with health departments across the country to help citizens in case of a pandemic or other state or national emergency.” Charu G. Raheja, PhD, TriageLogic founder and chair notes, “TriageLogic is a perfect fit for emergency response teams because of the Call Center Solution’s dynamic software configuration and flexibility. Customers can fully customize the application to support their goals. The application can be installed locally and/or assessed through the Web anywhere, anytime. The triage software also can be scaled to add users in a matter of hours.”