- CATEGORIES: Answerstat,Charu Raheja, PhD,Doctors and Hospitals,Improve Your Practice,News,Nurse Learning Center,Nurses,Ravi Raheja, MD
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Advances in technology have made learning more accessible. In addition to print material and in-class learning, online education is becoming more prominent. Many medical call centers, healthcare facilities, hospitals, and clinics allow their employees to utilize online learning resources during downtime. Online learning resources provide flexibility in continuing education because, rather than being restricted to the confines of a classroom or attending a conference, healthcare professionals can access learning material according to their own schedules. Many of the online learning resources are affordable or free. Another convenient feature is the ability to work at your own pace or pause the course as needed.
While education is important for medical professionals, it is also beneficial for patients. In telehealth, callers are usually under stress, especially if they are calling for a loved one. The caller may be distracted and worried when speaking to a nurse on the telephone and may not remember the information provided by the nurse once the call has ended.
Call centers need to consider ways to provide care advice and instructions to ensure that patients have access to the correct follow-up information after they talk to a triage nurse. By default, many patients resort to publicly available information through a Web search. However, the information they find is unfiltered and not always from reliable sources. Patients can be told where to find the information, but that requires a certain degree of sophistication and motivation from them, in addition to a database of resources for the nurses in the call center.
This year, Schmitt and Thompson made a new valuable resource available to call centers that use their protocols: the Schmitt-Thompson After Care Instructions. There are 147 pediatric and 100 adult symptom-based care instructions to send to patients just after talking to a nurse. This resource can be faxed or emailed, and it provides patients with focused and reliable instructions based on the reason for their call. Rather than struggling to remember or write down every detail the nurse offers over the phone, the patient can refer to documented instructions provided through email.
Healthcare is a part of our rapidly evolving digital world, and continuing education is beneficial for both medical professionals and patients. It has become increasingly important to use these technological advances to our advantage, and the newest electronic education resources help make the nurse triage professional’s job more effective and efficient.