It is amazing how quickly this year has passed. Throughout 2015, TriageLogic has undergone many changes and experienced much growth. We are striving for a healthier community by providing patients and providers with the proper tools and services for high-quality medical care 24/7.
In the Fall of 2015, we published our first e-book on nurse triage, entitled The Telephone Nurse Triage Handbook: A Convenient Guide for Providers. Using this book, call center managers and providers can review nurse triage and how it works, and get a better understanding of how to best use nurse triage in individual practices and call centers. Download the book here. We recently announced the founding of our Telephone Triage Nurse Certification in our Online Nurse Triage Learning Center. Education is one of our core values, and we regularly post new lessons. The material is a great tool for new or seasoned triage nurses to brush up on their telephone nurse triage knowledge. Short blogs and videos are available for quick, on-the-go refreshers, and blog courses can be used for more in- depth learning and certification.
Another exciting new product we are offering is our app. MyNurseTriage provides patient access to a nurse and keeps the cost to providers down by bypassing the answering service. TriageLogic Nurse Triage on Call clients have the option to provide the app for their patients and take advantage of the new upcoming features (see Medical Director’s Letter). This will help bring healthcare into the digital age, including the ability to make telehealth visits.
The year 2015 was a busy one for TriageLogic, and we are excited to see what the future holds. As we continue to grow and change to best meet the needs of our providers and patients, we are committed to reaching the highest standard in healthcare. In the meantime, please feel free to contact me with any ideas, concerns or suggestions on how we can provide you with the best tools and service to serve your patients and your community.
-Charu Raheja, PhD
What to read next: Letter from the Medical Director: New Year, New Innovations in Nurse Triage