Accessible Healthcare: Furthering Our Mission in 2015
by Charu G. Raheja, PhD
Happy 2015! A New Year always brings exciting changes and plans, and at TriageLogic we have a set of plans and resolutions of our own. Our goal is to make easily accessible healthcare possible for patients by allowing them to access a triage nurse anytime. Here are some of the main highlights of what you can look forward to in 2015.
First, after careful consideration and conversations with several of our clients and patients, we have developed tools that will take advantage of Internet and smart phones and provide patients with alternative ways to request a nurse phone call. I am excited to inform you that in 2015 patients will be able to request a phone call without speaking to an answering service, by entering their call request on a website portal or using a smart phone app. Our nurses will get the message from the patients and call them back.
Second, our Learning Center, initially launched in the Spring of 2014, is now up and running in full swing. We have several education articles, videos, and a course, all of which help educate office nurses about best practices to follow when answering patient phone calls, handling difficult cases, and the overall process of telephone triage. We continue to add material on an ongoing basis and we have both a blog and a Google+ Nurse Triage Community where nurses can ask questions about telephone triage and discuss their interests with other nurses. (Click here to access our nurse triage community and sign up for blogs).
In terms of our software, we continue to develop modules and add-on features that make it easy and efficient for nurses to triage patients and communicate with doctors. For more information, please refer to our press release, where we highlight our recent integration with the Salesforce platform.
This newsletter provides more details about the topics and ideas in this letter. Feel free to contact me directly at my email address firstname.lastname@example.org to give me feedback on the newsletter or discuss any topics relating to nurse triage and accessible healthcare that you would like us to address in future blogs or newsletters.