Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.
We look at the treatment advice data from our patient interaction to understand the problem of people mis-evaluating the seriousness of their symptoms.
Five major reasons adults are sent to the ER include: difficulty breathing, abdominal pain, chest pain, back pain, and post-operative concerns.
With proper training, protocols, and disposition, telephone triage nurses can help prevent suicide when they’re on a call with a patient.
Proper listening skills for telephone triage nurses are important in order to correctly triage each caller, and to prevent overlooking a serious symptom and triaging to the wrong disposition.
Telephone triage requires nurses to make care advice decisions based on patient symptoms. Standardized daytime protocols for patient phone calls is vital to your patient’s health and it will vastly improve your value-based care.
Case study on a typical summer vacation concern for families and how having access to triage nurses can help decrease ER visits.
Top summer health issues and the valuable role telephone triage nurses provide to guide patients with home care advice or other care options to keep patients healthy and out of the ER.
Telephone triage nurses are well positioned to help reduce the occurrence and consequences of prescription opioid. They assess patient symptoms, identify who may be at the risk, and send notes to doctors for follow up.
Patients today have more options than ever to receive care outside of their primary care – if they even have one. Having more options may seem like a good thing, however many times the consumer is confused about the best care to address their symptoms. In the process, they end up either over-utilizing services or underestimating serious medical symptoms, creating both a drain to the healthcare system as well as possible threat to their lives.