How Telehealth Triage Nurses Can Address Mental Health Calls During Winter

Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression, and suicide, and are reflected…

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The 6 Types of Difficult Calls a Telehealth Triage Nurse Should Be Prepared to Take

With the holiday months upon us, it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say difficult, we refer to those that are…

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Case Study: Using Schmitt-Thompson Protocols to Triage Acute Pain

When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions that complicate identifying their pain’s…

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