While the methods for providing positive patient experiences may have changed over time, the reasons haven’t. In fact, NRC Health’s comments from a few years back still hold up today: by…
Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide the patient on what to…
When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions that complicate identifying their pain’s…
Triage nurses can play an essential role for any doctor’s office by addressing patient callers and providing the best dispositions for their care. This work can be performed during the…
There’s no question that telephone triage nurses provide a valuable resource for patients seeking guidance on medical care. But like all areas of healthcare, they must also understand the legal…
When your male patients call your practice to report abdominal pain, it’s important that the responding nurse considers all possible reasons — and obtains all necessary information — to get…
The TriageLogic Learning Center provides free educational material for telephone nurses and medical professionals. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care.
Tips for triage nurses to ensure patient safety during phone calls. A new Learning Center lesson on what to keep in mind during the triage process.
To ensure patient safety during 911 calls, nurses need to remain objective, think about the worse and best case scenario, and consider what’s the most critical symptom.
Proper listening skills for telephone triage nurses are important in order to correctly triage each caller, and to prevent overlooking a serious symptom and triaging to the wrong disposition.
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