How Do You Improve Phone Messages in a Medical Office and Avoid Mistakes?
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps your nurses weren’t given enough…
Case Study: Improving Medical Message Intake With Augmented Intelligence for Your Operators
How accurate are the medical messages that your nonclinical operators send to your providers? According to Gilman and Bedigian, LLS, a law firm that specializes in medical malpractice, one of…
Integrate Nurse Triage Software with EHRs: Advances in a Modular Triage System
Today’s push for all-things-digital extends well into healthcare, particularly when it involves nurse triage and electronic health records. Whereas triage nurses were once strictly phone-based roles, they now utilize telehealth…
Enhancing Patient Triage: Overcoming Medical Message Intake Challenges
Medical message intake challenges, such as those related to properly vetting patient calls, continue to pose significant obstacles in urgent care settings. Despite its prevalence, the traditional red flag screening…
Do you Have Operators Taking Medical Messages? New Software Makes It Easier to Train, Ensures Relevant Messages, and Increases Doctor Satisfaction
Traditional training for nonclinical operators to perform medical message intake often requires about a month: first, a week to learn how to be an operator, then an additional two for…
Switching Nurse Triage Companies? Here Are the Key Features to Evaluate
Nurse triage is essential for managing patient calls both during and after normal business hours. If you outsource this service and aren’t satisfied with their current performance, you may decide…
Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers,…
TriageLogic Offers Services to Help Triage Call Centers Optimize Their Growth
The demand for triage nurses is constantly growing, as is the opportunity for nurses to grow their nurse triage call center. The main challenge nurse triage services encounter is maintaining…
Why Should Doctors Care More About the Quality of Their Medical Answering Services?
Doctors receive patient messages for a variety of reasons, including health concerns, prescription refill or appointment requests, and questions about test results. Medical answering services have become an essential part…
Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers,…
