- CATEGORIES: Businesses,Doctors and Hospitals,Employee Spotlight,Marci Lawing, RN, BSN,Nurse Spotlight,Nurses,Patients,Spotlight
- No comments
Employee Spotlight: Triage Nurse Manager Marci Lawing, RN, BSN
Marci Lawing, RN, BSN, graduated from Chamberlain College of Nursing with a 4.0 GPA. Throughout her nursing career, Marci has experienced working in multiple specialties such as: Surgery, Disease Management, Care Management, and Occupational Health. She found her niche in teletriage.
“Initially, I think it was curiosity. I was working on a Medical/ Surgical floor and was looking for ‘a change’ when I stumbled across a telephone nurse advertisement.”
Marci quickly developed a passion for telephone nurse triage, appreciating the ability to change the dynamics of traditional healthcare.
“We extend beyond the borders of typical care and can reach clients in rural areas without the funds to go to an Urgent Care or Emergency Room. We help patients that are unsure of what to do when they or their child become sick outside of the traditional 9-5 office hours. Many of those patients would end up in an Emergency Room, unnecessarily. On the other end of the continuum, some patients may even be ignoring emergent symptoms and end up with serious outcomes.”
The dynamics of telephone triage also present a different set of challenges. Telephone triage nurses require certain personality traits and skills. Without the advantages of a traditional setting, triage nurses are unable to utilize their sense of sight, smell, or touch. Instead, they rely heavily on their listening skills, and at TriageLogic, telephone nurses utilize gold standard Schmitt- Thompson Protocols.
Marci also adds, “Teletriage nurses have to have a certain ‘charisma.’ Just as we can’t see them, they cannot see us. So, our voice, tone, and words greatly impact our callers.” Marci knows from experience that the more comfortable a caller feels, the more information they will provide. Nurses also have to be flexible and think quickly, as they never know what type of call they will receive next.
From a personal standpoint, Marci enjoys the autonomy of working in telephone triage. “It is a luxury to work remotely. I find it challenging, while professionally satisfying. I don’t feel ‘left out’ or ‘out of the loop,’ as I am engaging with physicians, nurses, office managers, and patients on a daily basis.” Especially as a manager, technology is important for communication. Triage nurse managers are able to communicate via web conferences, e-mail, or telephone.
Marci anticipates a growing future in telephone triage, saying “I see teletriage becoming a commonly used ‘tool’ in medicine. Similar to a stethoscope, it will be essential to maintaining the health and wellbeing of the patient. Physicians that use triage nurses find comfort in the satisfaction that their patients are being well taken care of by a staff of specially trained Registered Nurses lead by an Experienced Manager. They can finally sleep at night as they realize, ‘We got this!’”
When Marci isn’t managing telephone triage nurses, she likes spending time with her family. Marci enjoys the beach, auctions, home improvement projects, and reading medical mysteries.