CEO Perspective: Reaching our Goals in 2014 by Charu G. Raheja, PhD
We are more than half way through the year, and I am pleased to say that we are achieving our goals and working towards further accomplishments.
First, we are excited to announce the recent launch of our online triage Learning Center. Recognizing the importance of continuing education and our support for nurses, we are providing triage nurses with accessible learning resources. Recognizing the importance of continuing education and our support for nurses, we are providing triage nurses with accessible learning resources. Our online Learning Center offers quality nurse triage courses, videos, and articles for FREE.
Additionally, TriageLogic received Full Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health industry. URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of telephone triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice. We are pleased to receive this accreditation, as it exemplifies our dedication to providing quality healthcare.
On a personal note, as you may have already learned, I experienced a sudden health condition. My experience has taught me how valuable nurse triage is to healthcare and patients. While on a business trip in Miami, I suddenly began experiencing severe headaches. The pain was intense and localized to the left side of my head. I assumed that I was experiencing a migraine, triggered by hunger or the warm weather. Refusing to let a headache ruin the rest of the trip, I tried to ignore the pain. I didn’t realize that I was underestimating my condition. If I had called a triage nurse, she would have assessed my symptoms using the proper protocols and determined that I was in need of an Emergency Room visit.
When it comes to a medical condition, an objective opinion from a triage nurse can prevent a serious outcome. It wasn’t until after arriving home that I visited my neurologist and learned that I was, in fact, suffering from a life-threatening condition. Read more at www.triagelogic.com/importance-nurse-triage-objective-medical-opinion/.
Finally, we are currently working on an exciting new phone app to allow patients to directly request a nurse phone call through their smartphones. This will make it more convenient for patients to access a nurse without having to make a phone call. With the new tech savy generation increasing, doctors will be able to offer their patients better access and service with this app. (we may not want to emphasize bypassing the answering service right now) . We expect the app to be ready in the next 2 months. We are excited to be leaders in our field and continuously bring innovation to Telephone Nurse Triage.