From our blog
As a healthcare professional, providing quality care to patients is the number one priority. Most patients are friendly and thankful for the advice and care provided, but occasionally a caller can be angry, frustrated or rude. Watch our short video here >>
Traditionally, the role of telephone triage nurses has been to help patients over the phone, answering their health questions and determining what level of care they need. In recent years, new technology has expanded the role of the telephone triage nurse. Read more here >>
On September 3, 2015 (ironically during national food safety month), the CDC and FDA announced a large outbreak of food-borne illness from Salmonella-contaminated cucumbers. Schmitt Thompson Clinical Content sent out an update on Salmonella and triage protocols to use when triaging food-borne illness. Read more here >>
TriageLogic is pleased to announce the upcoming release of more comprehensive content for the pediatric portion of MyTriageChecklist™ for use in doctor offices . MyTriageChecklist™ incorporates Schmitt-Thompson protocols to allow doctors’ offices to manage patient phone calls using guided protocols while documenting the calls. This update of Barton Schmitt pediatric protocols adds 50 new protocols to ensure comprehensive symptom coverage and a standard of care for any office that handles patient phone calls. Read more about the update here.
Telephone Triage Nurse Certification, TriageLogic’s recent addition to its Online Learning Center, allows managers to form teams and use our courses for nurse training. Managers can track the material studied and monitor exams to provide high-quality training for their nurses. In addition, nurses can receive a Telephone Triage Nurse Certification upon completion of each course. For those nurses who might already be experienced in triage and just want to brush up on specific skills, videos are also available for viewing outside of courses. Go to the Learning Center here.
Cyndi graduated from Texas Women’s University with her Bachelor of Science in Nursing. Throughout her 33-year nursing career, Cyndi has had experience working in Pediatrics, Home Health, IV Therapy, Orthopedics and Telephone Nurse Triage. Learn More About Cyndi Heaton.
by Ravi Raheja, MD & Marci Lawing, RN
Triaging patients over the phone is challenging because nurses have limited information available to them. Without the ability to use touch and visual cues, nurses have to use their years of training, education and instincts to help them make the right decision every time. Read more here >>
It is amazing how quickly this year has passed. Throughout 2015, TriageLogic has undergone many changes and experienced much growth. We are striving for a healthier community by providing patients and providers with the proper tools and services for high-quality medical care 24/7. Read more here >>
We have been working on the MyNurseTriage app this past year. This app allows patients to request a phone call from an after-hours triage nurse without having to make a phone call to the answering service. This makes it more convenient for patients to access care when they need it, as well as decrease the cost of the answering service for the practice. Read more here >>