Care News Winter-Spring 2015
Our goal for this year is to make it as easy as possible for patients to access a triage nurse and to continue improving the efficiency of the triage process. In this issue of Care News we feature some of the main highlights for this year such as a new website portal and a phone application where patients can request a nurse call without speaking to an answering service. Also read articles to help your office staff and nurses such as how to manage difficult phone calls and how to take advantage of new technology to save time.
Happy 2015! A New Year always brings exciting changes and plans, and at Triage Logic we have a set of plans and resolutions of our own. Our goal is to make it as easy as possible for patients to access a triage nurse anytime. Here are some of the main highlights of what you can look forward to in 2015. Full Story »
Technology in medicine is evolving faster than most people can keep up. Successful technology companies evolve and create new products that are intuitive and fit into the current infrastructure. Full Story »
The key to successfully handling a difficult caller is to communicate in a manner that diffuses the caller’s frustration while keeping both of you from losing your cool. Full Story »
Over the last seven years, innovative technology has dramatically shifted the way telephone medicine is conducted. The development of better software and communication systems has allowed telephone triage nurses and managers to work remotely. This model offers several advantages. Full Story »
TriageLogic announces a successful two-way integration of TriageLogic Call Center Solution™ software and Centura Connect’s new Call Center platform, their Salesforce Service Cloud. This integration allows nurses using the systems to work seamlessly between Centura’s Salesforce Cloud to manage patients and the call center software to triage patient phone calls.
TriageLogic integrated MyTriageChecklist™ triage software with El Rio Community Health Center, an established and respected, non-profit community health center in Tucson, Arizona. El Rio consists of 17 sites providing affordable, high quality, medical and dental care to over 800 people daily. Full Story »
Wouldn’t it be nice to have access to all the latest health news, your favorite medical blogs and other Internet-based content that relates to your interests all in one place? RSS, or Really Simple Syndication, does just that. Full Story »