Care News Summer 2015 If you would like to read online, please click here.
by Charu Raheja, PhD
Making a Difference for Patients, Care Givers and our Communities.
I am so excited to be finishing the summer months when we plan for the fall and winter ahead. Though summer is a good time to relax and have fun, there has been no shortage of changes and growth here at TriageLogic.
Recently we announced our new patient program called MyNurseTriage to improve the patient ability to access a nurse and to save on answering service costs to providers. With this new service, patients will be able to contact a nurse directly through our website or upcoming mobile app 24/7 and bypass the answering service. We believe this is a step forward to improving the health of communities overall while improving patient satisfaction.
Letter from the Medical Director
by Ravi Raheja, MD Helping Offices Decrease Triage Cost Behind the scenes at TriageLogic, we have been working hard to figure out how to decrease provider expenses and enhance patient care at the same time. We are proud to announce an exciting new solution. MyNurseTriage is a resource that allows patients to bypass the answering service and request to speak to a nurse directly by entering their symptoms into our website or upcoming mobile app. Saves Time and Money In the current telephone nurse triage model, patients call in to the office after hours and are directed to an answering service that takes basic information and chief complaint, then forwards that on to the triage nurses call queue. Each time a patient speaks with an answering service, the provider is charged for that operator time to relay the message. Read more here
Flu Season: Reflection and Preparation
by Ravi Raheja, MD During the summer months, it can be nice for the staff when the telephones calls to triage centers and practices slow down. Summer is a good time to sit back and relax, but it also the best time to get ready for the busy winter season ahead. While flu and cold season typically peaks between December and February, it can begin as early as October and continue as late as May. With this in mind, it is important for healthcare providers to take additional steps to make sure they have a plan in place before the patient load gets higher. Read more here
How to Calm an Anxious Parent
by Ravi Raheja, MD Telephone Triage nurses play an important role in assessing sick patients over the phone and directing them to the appropriate level of care. In addition to the clinical aspect, nurses play an important role in the human aspect by providing an empathetic and reassuring health professional that they can trust. It is not unusual for first time parents or parents of newborns to be very anxious about their child’s symptoms. Sometimes they may need extra assistance in feeling comfortable with the nurses’ assessment and outcome of the call. Read more here
How to Evaluate Your Call Center Platform
by Ravi Raheja, MD Nurse triage technology is evolving quickly. Given this new and continually evolving environment, how do you assess whether your call center is using the most appropriate technology and thus maximizing its potential?
I. Evaluating Your Needs
Before you start evaluating your existing software or new platforms, the first step is to make a list of what functions your call center currently performs and what functions you would like to offer in the future. With your management team, discuss a 5-year plan for the call center, considering your organization’s vision and needs. Read more here
Have you checked out our New Learning Center?
Learn how to listen effectively, manage difficult calls and apply proper protocols with our nurse triage videos and classes. NEW! Track your progress & receive certification. Lessons are a free resource to anyone, sign up today to have access to our Learning Center— a comprehensive Telenurse Triage Training courses. Start learning today!