TriageLogic Call Center Features
Triage Software (Call Center Solution™)
- Intuitive and efficient software for your call center to handle all your triage needs.
- The software incorporates gold standard protocols from Barton Schmitt, MD and David Thompson, MD.
- Nurses access protocols, documentation templates, custom orders, integrated scheduling, paging and faxing within one page.
- Custom templates and reports are also available.
- Our medical messaging module is integrated with our triage software to create a complete call center package.
- Enables your call center to process all triage and non-triage calls.
- Operators have the ability to page physicians, fax messages, send delayed pages for non urgent calls and hold calls for doctors.
- All events and actions are logged for easy access and review.
TriageLogic Integration Module™
Automated Answering Service
- Our integrated automated answering service helps decrease costs by automating portions of the answering service and decreasing the need for live operators.
- Fully integrated with the triage software.
- Enables nurses to track when physicians return pages from nurses or voicemails from other callers.
Integrated Call Recording and Internet Phone Capabilities
- Our integrated phone capability lets nurses make calls over the internet.
- Calls are recorded and stored in the system for easy retrieval and review.
- Allows for remote conferencing, training and remote supervision.
On-call Scheduling / HIPAA-Compliant Texting Module™
Triage Nurse Access™
- Smart Phone app for patient call-back.
- Web app for patient call-back.
Pandemic Flu and Emergency Planning
- Our call center and triage software can be used in pandemic and other emergency situations.