TriageLogic Group Awarded as One of Jacksonville’s Fastest Growing Companies Second Year in a Row

On July 12th, 2018 the TriageLogic Group was recognized at the Jacksonville Business Journal Fast 50 awards as one of the top 50 fastest growing companies on the First Coast. Each year, the Jacksonville Business Journal highlights companies in the community who are the successfully growing. This is the second year in a row that the TriageLogic Group has been awarded. The recipients of this

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Nurse to triage nurse

Transforming a Nurse into a Triage Nurse

By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once those qualities exist, the nurse is then ready to move on to training to become a great telephone triage nurse.  What does it take to become an effective telephone triage nurse? Training, Training and More Training There are many, many

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Care News Summer – Fall 2018

Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added

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Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While

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Healthcare Call Center

TriageLogic to Attend the Annual Conference of Healthcare Call Centers

Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center’s 30th annual conference June 13-15, 2018. This year’s conference focuses on “bridging from yesterday to tomorrow,” and Rose is excited to share how TriageLogic is helping to create the triage call center platforms of the future. Rose will be set up at booth #18

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Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making

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Triagelogic is growing

TriageLogic is Growing to Meet the Demands in Telemedicine

The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs of providers and patients. We have developed more versatile software, such as the new myTriageChecklist Call Center Version, that allows any health call center to add Schmitt-Thompson protocols to their existing patient management system, or

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Saving healthcare dollars

Saving Healthcare Dollars with Nurse Triage – A Case Study

While many symptoms are serious and require an emergency care visit, many patients seek the advice of a triage nurse to keep them out of the Emergency Room. There are many times when the triage nurse is able to redirect the caller to a safer and less expensive treatment option, while also educating them on what symptoms to monitor for that would warrant a need to

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Salesforce

Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud

Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud,

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Patient Triage Calls

Tips for Successful Patient Triage Calls

Triaging patients over the phone is challenging because nurses have limited information available to them. Telephone triage nurses are not able to use touch or visual cues. These nurses have to rely on their years of training, education, and instincts to help them make the right decision every time. Below, I discuss tips to ensure positive triage outcomes for each patient call. Be Objective: As

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