Patients today have more options than ever to receive care outside of their primary care – if they even have one. Having more options may seem like a good thing, however many times the consumer is confused about the best care to address their symptoms. In the process, they end up either over-utilizing services or underestimating serious medical symptoms, creating both a drain to the healthcare system as well as possible threat to their lives.
As temperatures heat up, we often think that patient phone calls decrease due to less cold and flu outbreaks. Yet, triage nurses are surprisingly busy during summer months helping avoid unnecessary ER visits. Many of the issues from patients can be resolved with detailed home care advise and a visit to their doctor. Triage nurses use standardized protocols from Dr. Schmitt and Dr. Thompson to
Triage Nurses In Mental Health May is Mental Health Month. It was started 70 years ago by Mental Health America to raise awareness about mental health conditions and the importance of good mental health for everyone. Telephone triage nurses have a more important role than ever before. Nearly one in five U.S. adults lives with a mental illness (44.7 million in 2016), which is why many
Value-based care is encouraging healthcare providers to provide better care by incentivizing with pay for better outcomes and cost effectiveness verses a purely transactional model.Improving the patient experience is an extremely important component to get individuals to engage with the proper resources that will ultimately keep them healthy and decrease health care cost. Yet, many healthcare providers struggle to focus on the patient experience and
Have you ever had a medical emergency in the middle of the night and needed to talk to a doctor or a nurse but you had no idea what to do or who to call? In today’s feature of Ignite Sucess, Snowden McFall interviews Dr. Charu Raheja who created TriageLogic to solve this problem. TriageLogic was started to help doctors and hospitals help patients when
Telephone triage services give modern practices a unique and powerful way to be compensated for managing patients with chronic care conditions. Currently, three in four Americans over the age of 65 have two or more chronic health conditions, such as hypertension, cancer, stroke, arthritis, and diabetes. By 2030, about one in five Americans will be older than 65. As they age and life expectancy increases,
As the healthcare industry continues to undergo transformative change and emphasize improved quality with a lower total cost of care, health systems are making the shift from volume to value. The notion of paying for performance is the industry’s most promising strategy for controlling costs and improving outcomes. There is growing evidence that value-based care leads to better health, better care, and reduced total cost.
Telephone triage nurses play a critical role in suicide prevention. They serve as the first point of contact for callers in need of immediate assistance. The more knowledgeable triage nurses are about treating patients with mental illnesses, the better they are prepared to intervene. According to the CDC, approximately 123 Americans die by suicide every day and the stigma associated with mental illnesses often prevents
Phones still remain an essential means of communication with medical practices. Physician practices have to continue to find efficient ways to incorporate it into the patient-doctor relationship and take advantage of all the other opportunities that a solution like TriageLogic offers. Physician practices that can efficiently and effectively take their patient’s calls and address their issues up front have an opportunity to create a positive
Once a triage nurse has done an initial evaluation on a patient there are times when the protocol or circumstances require a physician to get involved. In these instances, it is critical for the nurse to get in touch with the provider on call for the practice to securely and effectively communicate the needs of the patient and requires relaying protected health information securely. Traditionally,
When a medical emergency happens, not everyone calls 911. In a surprising study of patient surveys and disposition outcomes from telephone triage case, as many as one third of adult callers underestimated the seriousness of their symptoms. Even when adults have a sense that their symptom may be serious, there is a stigma of calling for an ambulance. Fortunately, having a triage nurse available increases
Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. Women often delay seeking medical attention. Denial is a common first reaction. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Telephone triage nurses must know the warning signs to help