Using a Custom Practice Mobile App to Engage and Improve Patient Health

Demands for enterprise mobility and flexibility are a new reality in today’s society. Physicians and hospitals need to evaluate how they can leverage technology to meet the needs of patient interaction. Here, we discuss how providing patients with a custom practice mobile app will improve engagement and improve patient health. Studies suggest that healthcare is more efficient and effective when patients are actively engaged in

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Nurse Triage Risks

First Lesson on Triage Liability: Risk Reduction with Pediatric Triage

Introducing the first lesson in the latest course from TriageLogic’s Learning Center, Risks in Telephone Triage. Throughout this course, we will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. In this first lesson on risk, we discuss how telephone

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TriageLogic Group Awarded as One of Jacksonville’s Fastest Growing Companies Second Year in a Row

On July 12th, 2018 the TriageLogic Group was recognized at the Jacksonville Business Journal Fast 50 awards as one of the top 50 fastest growing companies on the First Coast. Each year, the Jacksonville Business Journal highlights companies in the community who are the successfully growing. This is the second year in a row that the TriageLogic Group has been awarded. The recipients of this

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Nurse to triage nurse

Transforming a Nurse into a Triage Nurse

By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once those qualities exist, the nurse is then ready to move on to training to become a great telephone triage nurse.  What does it take to become an effective telephone triage nurse? Training, Training and More Training There are many, many

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Care News Summer – Fall 2018

Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added

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Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While

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Healthcare Call Center

TriageLogic to Attend the Annual Conference of Healthcare Call Centers

Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center’s 30th annual conference June 13-15, 2018. This year’s conference focuses on “bridging from yesterday to tomorrow,” and Rose is excited to share how TriageLogic is helping to create the triage call center platforms of the future. Rose will be set up at booth #18

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Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making

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Triagelogic is growing

TriageLogic is Growing to Meet the Demands in Telemedicine

The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs of providers and patients. We have developed more versatile software, such as the new myTriageChecklist Call Center Version, that allows any health call center to add Schmitt-Thompson protocols to their existing patient management system, or

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Sara Brackin

Employee Spotlight: Sara Brackin

In this edition of our Employee Spotlight, we introduce Sara Brackin, the Implementation Manager for TriageLogic. Sara has the important role of keeping the IT team and our customers in sync. She works on a variety of projects, including managing the implementation and integration our software for new clients, helping troubleshoot and ensure timely updates of technology, as well as assisting clients with understanding all

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