New Learning Center Course: Remote Patient Monitoring (RPM) – The Costs and Benefits of RPM and How to Implement a Successful Program

Triage Logic has a new triage nurse learning center course available on remote patient monitoring (RPM). The course explores the following: a. What is RPM; b. the benefits of an RPM system to both the patient and the provider; and c. how can doctor offices implement a program with minimum staff time by using both clinical and non-clinical contact centers.

Read More »

Is it the Flu or COVID-19? How to Tell the Difference

As the flu begins to spread alongside COVID-19, it is more important than ever to understand the differences between the viruses and what to do if you suspect you have been infected. Careful action and preventive measures can help keep you and others safe and reduce the burden on health systems.

Read More »

The Advantage of Telephone Triage for Patients Who Need Chronic Care

Chronic care management (CCM) involves facilitating care in-between physician office visits for patients with multiple chronic conditions. Care coordination between office visits can help individuals follow their care plan, adhere to their medication regimen, and keep doctor appointments. It can also help identify and pre-empt issues with the potential to turn into health tragedies.

Read More »

How Schmitt-Thompson Protocols Help Hospitals and Medical Practices

Telephone triage protocols help triage nurses maintain a quality of care on a consistent basis. They are important for doctors to delegate workloads, standardize procedures, and give nurses decision support. Hospitals can use these protocols to maintain the proper flow for their patients, ensure patients are receiving the correct advice for the symptoms presented, save money, and ultimately save lives.

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News – Summer/Fall 2020

Discover how using nurse triage protocols in conjunction with doctor e-visits improves coordination of care, and allows doctors to safely delegate responsibility to their nurses. You’ll also meet one of TriageLogic’s telephone triage nurses and find out some trends she’s seeing throughout the COVID-19 pandemic.

Read More »
Three telephone triage nurses finding the appropriate level of care for their patients

What Are Triage Levels?

Triage levels indicate the appropriate level of care for each patient depending on the symptoms they are experiencing and their medical history. Determining the appropriate triage level in a quick, effective manor is critical for patient safety, peace of mind, and cost-effective care.

Read More »
Triage nurse talking to patient who is worried about going to the hospital and doesn't want to catch COVID-19

Lessons from Nurse Triage Calls During COVID-19

As the coronavirus pandemic progresses, nurse triage is playing a critical role in helping healthcare organizations, hospitals and practices manage their overwhelmed systems. As the weeks passed since the original national emergency announcement, our nurse triage center has observed some important trends on what callers are experiencing.

Read More »
Telephone triage nurse using listening skills when triaging a patient

Tips for Successful Patient Calls

Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News – Winter 2019/Spring 2020

Discover how the explosive growth of digital technologies to collect and monitor health data has led to mountains of information that need to be monitored and interpreted by medical professionals.

You’ll also meet TriageLogic’s newest team member and find out how to best support patients during 911 calls.

Read More »
What Are Triage Protocols

What Are Nurse Triage Protocols?

Schmitt-Thompson nurse triage protocols ensure that nurses follow a standardized process when evaluating patients over the phone and recommend the best advice given the symptoms presented by the caller.

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News – Summer/Fall 2019

In this edition, we discuss the ways new technologies are transforming how clinicians deliver healthcare. You’ll also read about TriageLogic’s soon to be released mobile application, My 24/7 Healthcare™, which will connect to wearable devices and engage patients more effectively.

Read More »

Using Device Data and Nurse Triage to Improve Value Based Care

As our CEO mentioned in her introduction, new technologies are transforming how clinicians deliver health care. At the same time, digital solutions alone are not enough to help patients. Incorporating some human component increases patient compliance and education, thus further reducing health care costs. At TriageLogic®, we are adopting our software and increasing the role of triage nurses to complement traditional care settings.  For example,

Read More »

TriageLogic’s Medical Director, Dr. Ravi Raheja Talks About Measles Outbreak on College Campuses and the New Schmitt and Thompson Protocols Available

New protocols have been released by Dr. Bart Schmitt and Dr. David Thompson for telephone triage nurses specifically for patients that have been diagnosed or have suspected measles or have been exposed to measles. The two new protocols cover scenarios where patients have been diagnosed or have suspected measles or have been exposed to measles.

The guidelines provide telephone triage nurses with a consistent and methodological approach to callers who have questions.

Read More »

TriageLogic CEO Recognized for Leadership and Health Technology

Founder and CEO TriageLogic and Continuwell, Dr. Charu Raheja, was recently named one of the Top 35 Women Igniting Success in Jacksonville by the Buzz Media Group. The award honors women executives, entrepreneurs, employees, and the companies they run. The award was presented by Snowden McFall, President of Fired Up and Dawn Gilam from Changing Homelessness.

Read More »

The Top Excuses Men Often Make To Avoid Going To The Doctor And Why Telephone Triage Nurses Can Help

Patients today have more options than ever to receive care outside of their primary care – if they even have one. Having more options may seem like a good thing, however many times the consumer is confused about the best care to address their symptoms. In the process, they end up either over-utilizing services or underestimating serious medical symptoms, creating both a drain to the healthcare system as well as possible threat to their lives.

Read More »

Customizing Care for Patient Populations with a Nurse Triage System

Patients today have more options than ever to receive care outside of their primary care – if they even have one. Having more options may seem like a good thing, however many times the consumer is confused about the best care to address their symptoms. In the process, they end up either over-utilizing services or underestimating serious medical symptoms, creating both a drain to the healthcare system as well as possible threat to their lives.

Read More »

Mental Health Month- How Can Triage Nurses Help Patients?

Triage Nurses In Mental Health May is Mental Health Month. It  was started 70 years ago by Mental Health America to raise awareness about mental health conditions and the importance of good mental health for everyone. Telephone triage nurses have a more important role than ever before. Nearly one in five U.S. adults lives with a mental illness (44.7 million in 2016), which is why many

Read More »

10 Signs to Outsource your Medical Call Center

Value-based care is encouraging healthcare providers to provide better care by incentivizing with pay for better outcomes and cost effectiveness verses a purely transactional model.Improving the patient experience is an extremely important component to get individuals to engage with the proper resources that will ultimately keep them healthy and decrease health care cost. Yet, many healthcare providers struggle to focus on the patient experience and

Read More »

The Benefits of Telephone Triage with Chronic Care Patients

Telephone triage services give modern practices a unique and powerful way to be compensated for managing patients with chronic care conditions. Currently, three in four Americans over the age of 65 have two or more chronic health conditions, such as hypertension, cancer, stroke, arthritis, and diabetes. By 2030, about one in five Americans will be older than 65. As they age and life expectancy increases,

Read More »
telephone-triage-nurses-deliver-value-based-care

The Role of Telephone Triage Nurses in Delivering Value-Based Care

As the healthcare industry continues to undergo transformative change and emphasize improved quality with a lower total cost of care, health systems are making the shift from volume to value. The notion of paying for performance is the industry’s most promising strategy for controlling costs and improving outcomes. There is growing evidence that value-based care leads to better health, better care, and reduced total cost.

Read More »
Using Telephone Triage to Prevent Suicide

Using Telephone Triage Services to Prevent Suicide

Telephone triage nurses play a critical role in suicide prevention. They serve as the first point of contact for callers in need of immediate assistance.  The more knowledgeable triage nurses are about treating patients with mental illnesses, the better they are prepared to intervene. According to the CDC, approximately 123 Americans die by suicide every day and the stigma associated with mental illnesses often prevents

Read More »
Benefits of Telephone Triage Nurse

The Benefits of a Nurse Triage Solution

Phones still remain an essential means of communication with medical practices. Physician practices have to continue to find efficient ways to incorporate it into the patient-doctor relationship and take advantage of all the other opportunities that a solution like TriageLogic offers. Physician practices that can efficiently and effectively take their patient’s calls and address their issues up front have an opportunity to create a positive

Read More »
Secure-Texting-TriageLogic

Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication

Once a triage nurse has done an initial evaluation on a patient there are times when the protocol or circumstances require a physician to get involved. In these instances, it is critical for the nurse to get in touch with the provider on call for the practice to securely and effectively communicate the needs of the patient and requires relaying protected health information securely. Traditionally,

Read More »
The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms

The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms

When a medical emergency happens, not everyone calls 911. In a surprising study of patient surveys and disposition outcomes from telephone triage case, as many as one third of adult callers underestimated the seriousness of their symptoms. Even when adults have a sense that their symptom may be serious, there is a stigma of calling for an ambulance. Fortunately, having a triage nurse available increases

Read More »

Using Telephone Triage to Reduce Heart Attacks in Women

Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. Women often delay seeking medical attention. Denial is a common first reaction. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Telephone triage nurses must know the warning signs to help

Read More »
Entrepreneur-360-List-TriageLogic

TriageLogic Recognized for Innovation by Entrepreneur 360

Triagelogic was recently named as one of the 2018 Entrepreneurs of the Year by Entrepreneur Magazine. Each year, Entrepreneur recognizes organizations from across the country that have mastered the art and science of growing a business. Entrepreneur magazine conducted a nationwide search to find the most entrepreneurial companies in the country, rating and ranking them using a proprietary algorithm that factors in their ability to expertly balance impact, innovation,

Read More »

Using Telephone Triage to Detect Early Signs of the Measles and Prevent Future Exposure

There have been multiple outbreaks of measles across the United States. In 2019, nine states have reported cases of measles, according to information from the US Centers for Disease Control and Prevention and state health departments: Washington, Hawaii, Oregon, New York, Pennsylvania, Connecticut, Colorado, California, and Georgia.  When patients are made aware of a virus such as the measles, they usually become anxious and fearful.

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News – Winter/Spring 2019

In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple Aim framework.

You will find tips for triage nurses to use when managing difficult callers and best practice strategies for practices interested in using a custom mobile app.

Read More »

Using Triage Nurses to Decrease ER Overcrowding

Medical Center in Oklahoma Provides and Innovative Triage Line to Manage Hospital overcrowding An Effective Approach to ER Phone Calls Emergency Room (ER) overcrowding is widespread in hospitals, creating delays and diversion from those who need care the most. According to a recent article “Compounding the problem is the alarming trend of a decreasing number of ERs and an increasing numbers of ER visits.[1]” All

Read More »
Don't Compromise on Security

Don’t Compromise on Security

Letter from the Medical Director – Dr. Ravi Raheja The average cost of a data breach in the United States has hit an all-time high of $7.35 million. Just this year, there have been more than 100 hacker attacks on healthcare organizations, according to the U.S. Department of Health and Human Services. Despite better awareness among healthcare organizations, data breach costs average $408 per record.

Read More »

The New Health Care: Value Based Care

CEO Perspective Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improving care quality and patient engagement. Yet providers worry value-based reimbursement will negatively impact patient care. According to a recent survey by Change Healthcare, over 61% of doctors still fear value-based reimbursement will damage their practice. While physicians may feel uncertain about the impact value-based care will have on their

Read More »

Office Exercises for Busy Nurses and Office Staff

While in the workplace we become sedentary due to a lack of movement over an extended amount of time. By being overwhelmed with work to meet deadlines, we forget to take a break to stretch our body. We focus ourselves on increasing our time to work while inadvertently decreasing our muscle quality. These desk exercises will not only increase the muscle quality, but will be

Read More »

The Goal of the Telephone Triage Process

The primary goal of the telephone triage process is to deliver safe quality oriented telephone triage partnered with outstanding customer service.  The health safety and wellbeing of the patient is at the forefront of every telephone encounter.  The purpose of the telephone triage process is to assess the patient’s current signs and symptoms, concurrently evaluating their past medical history and current medications.  This patient assessment

Read More »
RoseMoonSpotlight

Employee Spotlight – Rose Moon, RN, BSN

In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other telephone triage professionals on how to triage patients over the phone and provide the highest quality of care. Rose Moon earned her Bachelor’s Degree in Nursing from Duquesne University in Pittsburgh Pennsylvania and joined Triage

Read More »
Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the telephone triage nurses. This update is focused on the call center metrics for meeting The Quadruple Aim framework for optimizing the performance of health care systems. To review, the 4 aims are: Improve Health Quality and Safety Reduce Costs Improve

Read More »
Triage Levels

Triage Levels

By Dr. Ravi Raheja, TriageLogic’s Medical Director and CIO: When a patient has a symptom, determining the appropriate triage level quickly and effectively is critical for several reasons. First, let us clarify what is a triage level? A triage level is the appropriate level of care based on the patient’s symptoms and medical history. Levels usually include dispositions such as call 911, go to the

Read More »
Dr. Ravi Raheja gives Tips on News4Jax for Staying Healthy During Game Season

Dr. Ravi Raheja Gives Tips on News4Jax for Staying Healthy During the Game Season

With fall comes cooler temperature, football games, and other fun outdoor activities. But with all the fun, there are also more health-related issues with cooler temperatures, games, and parties. Our Triage Nurses have documented that the flu has already broken in certain parts of the USA, and food poisoning and allergies are starting to rise. Read these tips from our Medical Director and CIO, Dr.

Read More »

Nurse Triage Options for ACOs and Medical Organizations: Improving Medical Care and Decreasing Costs

Accountable Care Organizations, or ACOs, are formed by groups of doctors and other healthcare providers. ACOs aim to encourage providers to decrease patients’ health expenses by taking responsibility for the quality of care provided. By doing so, providers receive a share of the Medicare savings while encouraging better preventive health care for their patients. The question for medical organizations that share on health savings is

Read More »

Triage Nurses Help Physicians During Cold and Flu season

Winter and holiday season is coming and that means that doctor offices and triage nurses around the country are preparing for the high influx of patient phone calls during the season. Many calls can be handled over-the-phone with home care advice, while others require patients to come into the office. Schmitt-Thompson triage protocols for doctor offices (see, for example, myTriageChecklist), are an important resource for

Read More »

The Importance of an Independent Triage Nurse on Evaluating Symptoms – Interview with Dr. Charu Raheja and Dr. Ricardo Hanel

As medical provider knows, telephone triage nurses play a crucial role in evaluating symptoms and ensuring that patients receive the right level of care for their symptoms. A frequently discussed benefit of having a triage nurse available 24/7 is the decrease in unnecessary ER usage and its associated savings to health care. A less discussed and even more crucial benefit is the impact that triage

Read More »

Triage Nurses Help Hospitals During Natural Disaster

In an event of a natural disaster, many medical practices are forced to close due to mandatory evacuation. This creates a void of medical help available for those in areas affected by natural disasters. One of our recent natural disasters, Hurricane Florence, largely affected the North Carolina region in September. Shortly after, Hurricane Michael devastated the Florida gulf area in October 2018. Many hospitals and

Read More »
E-book on how employee wellbeing benefits organizations

New E-book Release About How Employee Wellbeing Benefits Organizations

JACKSONVILLE, FL (October 8, 2018) “Corporate wellbeing programs often serve two main purposes: improve the overall health of employees and improve productivity in the workplace.” TriageLogic’s CEO, Dr. Charu Raheja, just released her latest book,  Why Wellbeing is Simply Good Business. While you are taking care of your patients, who takes care of your health? The book guides readers to understanding why focusing on the

Read More »

Triage Nurses Treating High Blood Pressure among Children

The AHA has recently presented findings of food insecurity leading to high blood pressure among children. Food insecurity affects around 40 million Americans; 6 million of those being children and adolescents. Triage nurses can provide simple solutions to alleviate the medical situation by providing parents with health education and by reassuring parental concerns about their child’s health. What is Food Insecurity? Food insecurity is defined as poor access to

Read More »

CEO of TriageLogic Nominated for International Award

The 20 Successful Businesswomen To Look for in 2018 Founder and CEO of the TriageLogic Group, Doctor Charu Raheja, was recently named “The 20 Successful Business Women To Look for 2018” in the most recent edition of Mirror Review magazine. In the article, Charu discusses her journey with starting TriageLogic, and how her challenges have helped her run a successful telehealth business. According to Charu,

Read More »

The Role of Triage Nurses During Food Outbreaks

Recently foods such as Honey Smacks cereal, Goldfish Crackers, and eggs have been on the news as being recalled. The main culprit in these recalls was Salmonella. Updates on Honey Smacks alone have shown that at least 130 people across 36 states have contracted the illness, creating worry among consumers. Still, not all food recalls have the potential to cause health hazards. Our triage nurses

Read More »

Reduce Physician Burnout with Telephone Triage Nurses

Patients today expect their physicians to be available outside of standard office hours, creating higher demands on already busy schedules for doctors.  Studies point to more than half of physicians reporting burnout, as defined as a loss of enthusiasm for work, feelings of cynicism, and a low sense of personal accomplishment. A solution for doctors and hospitals is to develop a team that can assist doctors while providing

Read More »

Keynote speaker at health advisors conference

Jacksonville, FL August 27, 2018. Continuwell announces CTO Ravi Raheja, MD to be a keynote speaker at the biannual Health Agents for America (HAFA) conference in Las Vegas August 30th  and 31st. Dr. Raheja will discuss client retention and solutions to improve the delivery of benefits and resources to clients. He will present a roadmap to help health advisors assess client needs and implement solutions

Read More »

Nurse Triage Case Study of a Cardiac Patient

Triage Nurses and Working Diagnoses Intro:  The main goal for triage nurses when they get a call from a patient is to evaluate their symptoms and determine the level of care needed to treat those symptoms. The more pertinent information the nurse can collect, the more likely she is to understand what is causing the patients symptoms and how to assist the patient in getting

Read More »

Tips for Triage Nurses to Manage Difficult Callers

Often times, patients calling a triage nurse are worried, tired and overwhelmed. This can create a situation where callers are difficult to triage. This article presents tips for nurses to help callers remain calm and diffuse a difficult call. A key tip for triage nurses is to use compassion to effectively triage patients, and focus on each callers’ unique issues even when the patient is

Read More »
custom-mobile-app-for-patients

Using a Custom Practice Mobile App to Engage and Improve Patient Health

Demands for enterprise mobility and flexibility are a new reality in today’s society. Physicians and hospitals need to evaluate how they can leverage technology to meet the needs of patient interaction. Here, we discuss how providing patients with a custom practice mobile app will improve engagement and improve patient health. Studies suggest that healthcare is more efficient and effective when patients are actively engaged in

Read More »
Nurse Triage Risks

First Lesson on Triage Liability: Risk Reduction with Pediatric Triage

Introducing the first lesson in the latest course from TriageLogic’s Learning Center, Risks in Telephone Triage. Throughout this course, we will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. In this first lesson on risk, we discuss how telephone

Read More »

TriageLogic Group Awarded as One of Jacksonville’s Fastest Growing Companies Second Year in a Row

On July 12th, 2018 the TriageLogic Group was recognized at the Jacksonville Business Journal Fast 50 awards as one of the top 50 fastest growing companies on the First Coast. Each year, the Jacksonville Business Journal highlights companies in the community who are the successfully growing. This is the second year in a row that the TriageLogic Group has been awarded. The recipients of this

Read More »
Nurse to triage nurse

Transforming a Nurse into a Triage Nurse

By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once those qualities exist, the nurse is then ready to move on to training to become a great telephone triage nurse.  What does it take to become an effective telephone triage nurse? Training, Training and More Training There are many, many

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News Summer – Fall 2018

This newsletter introduces Sara Brackin, TriageLogic’s Implementation Manager. Sara supervises the development of new products and solutions that help improve patient access to care. This edition of Care News also highlights articles that were recently published in magazines, such as Florida Doctor and AnswerStat.

One of the most exciting announcements is that we have finished rebuilding our Learning Center.

Read More »
Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While

Read More »
Healthcare Call Center

TriageLogic to Attend the Annual Conference of Healthcare Call Centers

Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center’s 30th annual conference June 13-15, 2018. This year’s conference focuses on “bridging from yesterday to tomorrow,” and Rose is excited to share how TriageLogic is helping to create the triage call center platforms of the future. Rose will be set up at booth #18

Read More »
Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making

Read More »
Triagelogic is growing

TriageLogic is Growing to Meet the Demands in Telemedicine

The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs of providers and patients. We have developed more versatile software, such as the new myTriageChecklist Call Center Version, that allows any health call center to add Schmitt-Thompson protocols to their existing patient management system, or

Read More »
Saving healthcare dollars

Saving Healthcare Dollars with Nurse Triage – A Case Study

While many symptoms are serious and require an emergency care visit, many patients seek the advice of a triage nurse to keep them out of the Emergency Room. There are many times when the triage nurse is able to redirect the caller to a safer and less expensive treatment option, while also educating them on what symptoms to monitor for that would warrant a need to be

Read More »
Salesforce

Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud

Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic®, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health

Read More »
Patient Triage Calls

Tips for Successful Patient Triage Calls

Triaging patients over the phone is challenging because nurses have limited information available to them. Telephone triage nurses are not able to use touch or visual cues. These nurses have to rely on their years of training, education, and instincts to help them make the right decision every time. Below, I discuss tips to ensure positive triage outcomes for each patient call. Be Objective: As

Read More »
Triage Call Center

Using Data Analytics to Improve Value-Based Care

As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of care while containing costs. An effective way to start finding a solution is to evaluate data from nurse triage call centers on patient concerns, caller demographics, nurse triage disposition and effectiveness, and other measures to improve the call center and

Read More »
telehealth nurses

Incorporating Telehealth Nurses in Your Telemedicine Services

By Dr. Charu Raheja, Ph.D. Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. There are many telemedicine options available for each organization’s unique needs and it is important to be aware of the factors that providers must consider to make telemedicine services successful for the patients and the organization. Telemedicine Adoption [1] According to the 2017 Foley

Read More »
Patients love TriageLogic

Why Patients Love TriageLogic’s After-Hours Telephone Triage Service – A Case Study

Why Patients Love TriageLogic’s After-Hours Telephone Triage Service Hospitals and physicians trust TriageLogic to be there for their patients’ health concerns. TriageLogic’s telephone nurse triage service Nurse Triage On Call includes trained nurses that are available after-hours to discuss symptoms and solutions. We like to highlight stories when TriageLogic nurses take the initiative to help their patient beyond the standard protocols. CASE STUDY: Meet the Caller and the

Read More »

How Secure is Your Patient Data?

How Secure is Your Patient Data? As more technology gets implemented to improve healthcare data security has become an increasingly important aspect to consider. Providers need to know that their patient’s information is secure and that the systems and products that they are using are not leaving them vulnerable. At TriageLogic, we take several steps to protect patient data and ensure that our products are

Read More »

Dr. Charu Raheja to be a Keynote Speaker at Biannual HAFA Conference for Healthcare Advisors

 Dr. Charu Raheja to be a Keynote Speaker at Biannual HAFA Conference for Healthcare Advisors Jacksonville, FL March 5, 2018. Continuwell announces CEO, Dr. Charu Raheja, Ph.D., to be a keynote speaker at the biannual Health Agents for America (HAFA) conference in New Orleans March 8th and 9th. Dr. Raheja will present a roadmap to help agents assess client needs and easy-to-implement technological solutions that

Read More »

Why Telephone Triage Nurses are a Perfect Complement to Telemedicine

 Why Telephone Triage Nurses are a Perfect Complement to Telemedicine Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during this time. There is little argument that telemedicine is a great way to supplement traditional medical practices. The advantages are clear: more convenient care for patients, more doctor availability, and less driving time and

Read More »

Increased Call Volume Due to 2018 Influenza Season

Increased Call Volume Due to 2018 Influenza Season There is no denying it, we are in the middle of Flu Season. Is your practice experiencing an influx of patient calls? TriageLogic nurses have seen a 28% increase in call volume from December to January. Many of these patients are suffering from flu-like symptoms and reaching out to their providers for care advice.  We are just

Read More »
Female patient with a possible heart attack symptom should be evaluated by a telephone triage nurse

Using Telephone Nurse Triage to Evaluate Patients for Possible Heart Attacks

Using Telephone Nurse Triage to Evaluate Patients for Possible Heart Attacks Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. These symptoms can often be subtle or imitate other ailments, such as influenza, nausea, or back pain. Therefore, telephone triage nurses must know the warning signs to help their patients

Read More »

Winter Desk Exercises: Staying Active and Healthy at Work This Winter

Winter Desk Exercises Staying Active and Healthy at Work This Winter Winter is the busy season for telephone triage nurses. Call volume increases mean more time at their desk on the phone with patients. With the weather outside being less than ideal, it can be hard to be motivated to exercise. However, doing these quick winter desk exercises while working can improve health and keep

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News Winter – Spring 2018

Drs. Charu and Ravi Raheja discuss how TriageLogic continues to innovate triage software and services to provide your patients with easy access to quality care.

You’ll also read about the release of new features for myTriageChecklist and the ability to integrate nurse triage software with Salesforce.

You’ll get an introduction to Chrissie Pattison, the Sales Manager for Continuwell.

Read More »

Employee Spotlight – Chrissie Pattison Continuwell Sales Manager

  Employee Spotlight – Chrissie Pattison Continuwell Sales Manager   In this edition of our Employee Spotlight, we are introducing Chrissie Pattison, the Continuwell sales manager.  Chrissie met TriageLogic’s founders Charu and Ravi Raheja at a mutual friend’s birthday party. They struck up a conversation that led to what they did at TriageLogic. Chrissie was instantly interested since she had been married to a physician

Read More »

Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders

  Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders Jacksonville, FL, January 2, 2017 – TriageLogic is introducing the latest version of MyTriageChecklist®, a daytime telephone nurse triage software to triage and document patient phone calls. TriageLogic customers will still have all of the features and clinical support that they rely on from the previous version, including Schmitt-Thompson

Read More »

Making a Difference at Work – How Corporate Social Responsibility Affects Recruiting and Retaining Employees

  Making a Difference at Work- How Corporate Social Responsibility Affects Recruiting and Retaining Employees A guest blog from Continuwell partner Community Health Charities Corporate social responsibility (CSR) is fast becoming a key factor in recruiting and retaining employees for many companies. Today’s workforce is cause-focused; 83% of millennials and 70% of all U.S. employees are more likely to be loyal to companies that help

Read More »

The Challenges of Triaging Rashes Over the Phone

  The Challenges of Triaging Rashes Over the Phone Though most rashes are harmless, patients and providers would like to be able to diagnose and determine exactly what is causing the rash over the phone. This has become easier as telemedicine technology has evolved to include the ability for patients to send their providers or nurses images from their smartphones, such as the my247Healthcare app

Read More »

How to Make Your Telemedicine Services Successful

  How to Make Your Telemedicine Services Successful Recent studies have shown that hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services and generate revenue. With this growth and success, there are many telemedicine options available for each unique organization.  It is important to be aware of the factors that providers must

Read More »

New eBook on Engaging and Communicating with Employees

New eBook on Engaging and Communicating with Employees A New eBook from TriageLogic’s partner company Continuwell on how to help empower, communicate, and engage your employees with access to company resources Employee engagement and communication is key to any organization but is crucial in the medical field. In a study of 200 hospitals by Gallup, they found that the engagement level of nurses was the number

Read More »

How Triage Nurses Can Help Patients with Diabetes

How Triage Nurses Can Help Patients with Diabetes Did you know that 29 million people living in the United States have diabetes?  The Center for Disease Control (CDC) reports that every five minutes two people die of diabetes-related causes and 14 adults are newly diagnosed. According to the American Diabetes Association, people with diagnosed diabetes have medical expenses about 2.3 times higher than those who

Read More »

TriageLogic Partners with Silverline to Integrate Nurse Triage Software with Salesforce

TriageLogic Partners with Silverline to Integrate Nurse Triage Software with Salesforce JACKSONVILLE, FL (November 03, 2017) TriageLogic©, in partnership with Silverline, is excited to introduce a Salesforce integrated version of their nurse triage module at Dreamforce 2017. With MyTriageChecklist© for Salesforce, the new comprehensive triage module, patient and/or medical call centers with Salesforce or considering Salesforce can seamlessly add nurse triage protocols into the core

Read More »

Managing Patient Calls During the Holidays

Managing Patient Calls During the Holidays The beginning of the 2017 holiday season is here and many practices are evaluating how they will be managing patient calls during the holidays. Fall can be a busy time for your practice, with the flu and back-to-school colds making their way through your community. Halloween brings its own horrors with patient calls about children throwing up and not

Read More »

Risks in Telephone Triage Care: A New Learning Center Course

Risks in Telephone Triage Care: A New Learning Center Course Introducing the next course in TriageLogic’s Learning Center, Risks in Telephone Triage. This course will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. All medical professionals practice their

Read More »

Case Study: Nurse Triage Assisting Patients with Medical Devices

 Case Study: Nurse Triage Assisting Patients with Medical Devices Another Potential Life-Saving Incident. In today’s world, healthcare is fragmented and while technology is improving care, it is also increasing the complexity of maintaining and using medical devices. In addition, as a provider, you want to ensure that your patients receive quality care 24/7. Offering your patients an after-hours nurse triage service serves as an extension

Read More »

Preparing Your Practice for the 2017 Influenza Season

 Preparing Your Practice for the 2017 Influenza Season Cases of influenza and patients with flu symptoms are already being reported across the U.S. It is time to prepare your office staff and patients for the prevention and treatment of the influenza virus. Establishing a quality telephone triage system, such as TriageLogic’s myTriageChecklist, will prepare your office for an influx of patient calls and help to

Read More »

How Telephone Triage Nurses Handle Patient Emergencies

 How Telephone Triage Nurses Handle Patient Emergencies There are many reasons why patients call a nurse triage service. Some call for advice on what to do for acute symptoms, such as mild diarrhea, vomiting, or how to soothe their child that can’t sleep due to a mild cough and stuffy nose. Every telephone triage nurse will eventually have a caller that is experiencing severe chest

Read More »

Speeding up the Diagnosis of Patient Symptoms: How Triage Nurses Help Patients by Asking the Right Questions

 Speeding up the Diagnosis of Patient Symptoms: How Triage Nurses Help Patients by Asking the Right Questions Telephone nurse triage plays a critical role in making sure that patients are given the correct level of care when they call. This requires following strict guidelines established through Schmitt-Thompson protocols, in which the nurse asks certain questions beginning with the most emergent symptoms. In some cases, a

Read More »

The Role of Nurse Triage in Providing Emotional and Life Support to Callers

 The Role of Nurse Triage in Providing Emotional and Life Support to Callers     When most people think about what a triage nurse does, they think of worried mothers calling about their babies, elderly patients calling about ailments, and middle-aged adults worried if they are having a heart attack or just gas. Often times, one overlooks the role of triage nurses in providing emotion

Read More »

How Daytime Protocols Help Improve Patient Call Outcomes

 How Daytime Protocols Help Improve Patient Call Outcomes Every patient interaction starts with a phone call. Often times, patients call their doctor’s office to ask if their symptoms require them to come in. How does your practice ensure that the nurses answering the calls ask all the relevant questions and documents the calls?  Dr. Schmitt and Dr. Thompson have created standardized guidelines that ensure the

Read More »

Reduce Unnecessary ER Visits with Telephone Triage

 Reduce Unnecessary ER Visits with Telephone Triage Over the years, telemedicine has been gaining acceptance as a means of lowering healthcare costs and decreasing the unnecessary use of the ER.  Telephone nurse triage has become part of the telemedicine solution. By using standardized protocols to advise patients on their symptoms and indicate the appropriate care, triage nurses decrease unnecessary ER visits, resulting in significant annual

Read More »

Nurse Triage Help for Patients Who Suffer from Asthma

 Nurse Triage Help for Patients Who Suffer from Asthma In the U.S. alone 1 in 13 people have asthma. If a patient is experiencing sudden difficulty with airway management, it is vital for them to contact a triage nurse to work through the various interventions. With the triage nurse using her critical thinking skills and protocols, such as the Schmitt-Thompson guidelines, she can guide the

Read More »

TriageLogic to Provide Post-Op Follow-up Calls to Baptist Health Neurosurgery Patients

 TriageLogic to Provide Post-Op Follow-up Calls to Baptist Health Neurosurgery Patients JACKSONVILLE, FL (August 14, 2017) TriageLogic® has teamed up with Baptist Health to provide post-op follow-up calls from nurses to patients who have been discharged after surgery for stroke or other conditions from Lyerly Neurosurgery, part of the Baptist Stroke & Cerebralvascular Center. The stress and difficulty faced by patients during their hospital stay

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News Summer-Fall 2017

In this issue, Drs. Charu and Ravi Raheja discuss new products and services as well as upgraded features of the TriageLogic software, including our latest product Continuwell, the new MyTriageChecklist, and a new data report feature for our Call Center Software clients.

Read More »

Employee Spotlight: Beth Demos, RN

 Employee Spotlight: Beth Demos, RN This employee spotlight we have decided to feature Beth Demos, RN. You may have recently read about her call with a patient who did not want to follow her instructions. However, because of her persistence and compassion, he eventually called 911 and received the immediate care that he needed.  After dabbling in art school, cosmetology, and pharmacology, Beth graduated from

Read More »

Letter from the Medical Director

 Letter from the Medical Director  TriageLogic was one of the first companies to provide computerized triage protocols for office nurses to handle their daytime patient phone calls. We are excited to announce that we are releasing a brand new version of MyTriageChecklist with exciting features. As our way of saying thank you, all existing customers will be able to upgrade to this robust platform at

Read More »

CEO Perspective

 CEO Perspective Welcome to our summer 2017 newsletter! So much has happened since the beginning of this year, and I am excited to share our progress with you. First, Continuwell is now available for your organizations to implement and ensure your employees stay healthy and your healthcare costs stay down. Did you know that over 85% of employees consider health and wellness offerings when choosing

Read More »

TriageLogic Recognized as One of the 50 Fastest Growing Companies by Jacksonville Business Journal

TriageLogic Recognized as One of the 50 Fastest Growing Companies by Jacksonville Business Journal TriageLogic is excited to announce that we have been selected as one of Jacksonville’s Fast 50. For this list, the Jacksonville Business Journal looks for companies that boomed during the good times, that grew even when the economy shrank, and that stand as an example of what ingenuity, hard work and

Read More »

STARTEK Announces Partnership with TriageLogic

STARTEK Announces Partnership with TriageLogic   Leading BPO expands medical triage solutions and provider medical support services Greenwood Village, Colo. — (July 19, 2017) – STARTEK, a leader in business process outsourcing services today announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate

Read More »

Tips to Decrease Employee Absenteeism and Save on Healthcare Expenses

Tips to Decrease Employee Absenteeism and Save on Healthcare Expenses Hospital executives and administration are constantly under pressure to reduce costs without sacrificing patient care. For many, this means cutting labor costs. On average, about 50% of hospital revenue is spent on labor costs. One cost-saving opportunity is to provide staff with an easy to access resource for all of their health and wellness benefits. Providing

Read More »

How to Manage Patient Calls Based on the Size and Needs of Your Organization

How to Manage Patient Calls Based on the Size and Needs of Your Organization As a practice manager or doctor, managing patient calls effectively is critical in ensuring high-quality, well-coordinated care for every patient. The first step is to make sure that the people answering your phones triage patients efficiently and effectively. Establishing a consistent nurse triage system will improve the way you manage patient

Read More »

Keeping Your Staff Healthy

 Keeping Your Staff Healthy You work hard at ensuring your patients have all of the tools that they need to stay healthy. What about your staff? When it comes to employee healthcare, a lot of companies take the preventive approach, such as implementing programs and challenges that focus on losing weight or quitting smoking. Having a program that can combine all of your company’s benefits

Read More »

Is a Trip to the Emergency Room Necessary? Read Anna’s Case Study

 Is a Trip to the Emergency Room Necessary? Read Anna’s Case Study  Emergency room visits cost an average of $2,1681, making it an expensive option for care. For the patient, it means high co-pays, a long wait in a crowded emergency room, and the possibility of catching a virus while waiting.  The difficulty in making the right decision on whether or not an emergency room

Read More »

50 Reasons to Choose TriageLogic’s Nurse Triage On Call

 50 Reasons to Choose TriageLogic’s Nurse Triage On Call Providers are often faced with the dilemma of ensuring that their patients have access to care after-hours, but do not have the time or staff to provide those services. The benefits of having a trained medical professional after hours are clear: not only does it prevent unnecessary medical expenses by directing people appropriately, but it also

Read More »

TriageLogic Presents at Healthcare Call Center Times Annual Conference

TriageLogic Presents at Healthcare Call Center Times Annual Conference  TriageLogic presented material on hiring and managing remote call center employees to some of the largest hospitals around the country at the 29th Annual Conference of Healthcare Call Centers. Medical Director Ravi Raheja, MD and Clinical Nurse Manager Marci Lawing, RN BSN each presented their views and experience on what works and tips for call center managers.

Read More »

This Triage Nurse is a Hero – See How She Saves a Patient’s Life

This Triage Nurse is a Hero- See How She Saves a Patient’s Life Some of the most important triage calls are the ones where the patient doesn’t think that their symptoms are serious. A patient should never ignore severe symptoms. TriageLogic nurses often take calls from people who are reluctant to call 911 or go to an emergency room, even when their symptoms warrant a

Read More »

Nurse’s Toolbox: Triaging Patients with Celiac Disease

Nurse’s Toolbox: Triaging Patients with Celiac Disease May is celiac disease awareness month. In these final days of May, we wanted to dedicate this Nurse’s Toolbox to detailing what celiac is, what the symptoms are, how it is diagnosed, and treatment options.  Triaging a patient with known Celiac Disease can be challenging.  It is important for triage nurses to know  the symptoms, in order to

Read More »

Accountable Care Organizations Can Decrease Unnecessary Patient Expenses with Nurse Triage

Accountable Care Organizations Can Decrease Unnecessary Patient Expenses with Nurse Triage  Accountable Care Organizations (ACOs) are designed to encourage high-quality and less expensive treatments for patients. As a provider, you receive a reward if your patients stay out of expensive care and expensive hospitals. Similar incentives for providers are emerging from insurance companies as well. There are many strategies your practice can implement to reach

Read More »

Tips for Triage Nurses and Telehealth Professionals with Anxious Callers

Tips for Triage Nurses and Telehealth Professionals with Anxious Callers  Anxiety is as individual and personalized as pain is.  Any medical professional, for instance a triage nurse, will tell you, “Pain is what the patient says it is.”  Anxiety is similar, as it is hard to determine how an individual will react to situations.  Sometimes, what the nurse may perceive as a small “inconvenience” is

Read More »

Engaging Patients During a Nurse Triage Call and Developing Trust

Engaging Patients During a Nurse Triage Call and Developing Trust  The nurse-patient relationship is one that is like no other. On any telehealth call, such as a nurse triage call, two strangers must somehow find a way to communicate and trust each other in a very short period of time. Like other relationships, this one is built on trust and communication. However, unlike other relationships,

Read More »

Learning Center Course 3 Part 4: Case of a Child with an Acute Cough

Learning Center Course 3 Part 4: Case of a Child with an Acute Cough Just as with our other case studies on baby Laura, Juan, and Paula, this course focuses on how the nurse uses the 10 Critical Steps to perform a thorough assessment on the patient, pick the correct protocol and disposition, and get the patient to the right level of care. The patient

Read More »

Tune in to Hear TriageLogic’s CEO on Monday’s First Coast Connect

Tune in to Hear TriageLogic’s CEO on Monday’s First Coast Connect Jacksonville, FL (April 27, 2017). TriageLogic CEO, Charu Raheja, PhD, will be on the local radio show First Coast Connect Monday May 1, 2017 to discuss her story, some of the biggest challenges facing healthcare today, and how telehealth fits in the overall solution. Call in to be part of the conversation Monday around

Read More »

Continuwell® Exhibited at the World’s Largest Telehealth Event

Continuwell® Exhibited at the World’s Largest Telehealth Event JACKSONVILLE, FL. (April 25, 2017) Continuwell, a product of TriageLogic, exhibited at the American Telemedicine Association’s (ATA) Telehealth 2.0 in Orlando, April 23-25. This conference is the telehealth industry’s premier event for technology innovation and networking, focused on how telehealth is transforming healthcare. The Continuwell team was on the floor demonstrating the new patent-pending application (app) that

Read More »

A Customized Follow-up Plan to Reduce Hospital Readmissions

A Customized Follow-up Plan to Reduce Hospital Readmissions When patients get discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This can lead to higher readmission rates, longer recovery times, and overall lower quality of patient satisfaction. Read these tips to see how a customized post discharge follow-up care plan will reduce patient readmissions. Did you know?

Read More »

Charting by Exception –Triage Patients Efficiently in Your Medical Call Center

Charting by Exception –Triage Patients Efficiently in Your Medical Call Center When triaging patients in your medical call center, charting by exception is the most efficient way to ensure that your triage nurses quickly reach the correct protocol. At TriageLogic, we use the gold-standard Schmitt-Thompson protocols and chart by exception based on the author’s recommendation for safe triage care. Charting by exception is a shorthand method for documenting

Read More »

Using Mobile Apps to Engage Patients

Using Mobile Apps to Engage Patients Telehealth and mobile applications (apps) are changing the way that healthcare is delivered. A recent Pew Research study[1] found that about 77% of Americans own a smartphone. It is estimated that smartphone users spend about 1.8 hours every day on their devices, and that 89% of that mobile media time is on an app. Anyone who owns a smartphone

Read More »

Decrease Medical Liability with Effective Documentation of Patient Calls

Decrease Medical Liability with Effective Documentation of Patient Calls By Charu Raheja, PhD   Many patient interactions begin with a phone call. Often, physicians and medical professionals provide medical care and instructions to patients over the phone. Unlike office visits, there is often a lack of documentation of the communication between the healthcare provider and patient. If there is a misunderstanding or a negative patient

Read More »

Triaging Elderly Patients

Triaging Elderly Patients By Nurse Manager, Marci Lawing, RN, BSN Telephone triage nurses have an extra challenge when working with the elderly. Triage nurses are not able to see their patients, communicating via the telephone, and that can sometimes be less than ideal. Phone connection issues can make the conversation even more challenging. Along with the fact that the patient may be hard of hearing

Read More »

What Makes a Good Telephone Triage Nurse

What Makes a Good Telephone Triage Nurse By Marci Lawing, RN, BSN Telephone Triage Nurses are a special breed. Evaluating an individual’s symptoms over the phone presents a unique challenge. Think of working in an ER without your sense of vision, smell, or touch. Nurses are taught to use all five senses when triaging patients. However, take away four of those senses and it becomes

Read More »

TriageLogic Certified as a Women’s Business Enterprise and CEO Honored by the Enterprising Women of the Year Awards

TriageLogic Certified as a Women’s Business Enterprise and CEO Honored by the Enterprising Women of the Year Awards Jacksonville, FL (March 7, 2017) –  TriageLogic is now certified as a Women’s Business Enterprise and Women Owned Small Business by the Women’s Business Enterprise National Council (WBENC), the nation’s largest third-party certifier of the businesses owned and operated by women in the U.S. CEO Charu Raheja,

Read More »

Triaging Heart Attack

Triaging Heart Attacks Over the Phone By Marci Lawing, RN BSN For triage nurses, evaluating patients over the phone who may be having a heart attack can be challenging. Not all patients show the same symptoms leading to or during a heart attack, sometimes the symptoms of a heart attack can be rather subtle.  There is even the rarely talked about “silent heart attack”.  That

Read More »

Improve Nursing Staff Training and Patient Care with myTriageChecklist®

Improve Nursing Staff Training and Patient Care with myTriageChecklist® For over six years, hundreds doctors’ offices have relied on TriageLogic’s myTriageChecklist® to determine and document the appropriate level of care when their patients call with symptoms. MyTriageChecklist provides a convenient and reliable, web-based solution for offices looking to increase their quality of patient care. Using Schmitt-Thompson, the gold standard for telephone triage, myTriageChecklist helps ensure

Read More »

Multnomah County Health Department uses TriageLogic® to Streamline Patient Calls and Save Unnecessary ER visits

Multnomah County Health Department uses TriageLogic® to Streamline Patient Calls and Save Unnecessary ER visits   Jacksonville, FL. (February 7, 2017) – TriageLogic® announces the implementation of myTriageChecklist® for Multnomah County Health Department. Multnomah County Health Department was searching for a way to improve the consistency of the advice given to patients. MyTriageChecklist has been able to provide that consistency with the Schmitt-Thompson, electronic-based protocol

Read More »
Title for TriageLogic's Winter 2019-Spring 2020 Care News

Care News Winter – Spring 2017

This issue highlights the new mobile applications for My 24/7 Healthcare and Continuwell.

The TriageLogic Medical Director, Dr. Ravi Raheja, discusses the new features in the updated myTriageChecklist.

We feature a customer spotlight on Children’s Healthcare of Atlanta and an employee spotlight on Rose Moon, our Clinical Educator and IT Support Manager.

Read More »

Letter from the Medical Director: January 2017

TriageLogic was the first company to create a free standing triage checklist, myTriageChecklist®, for nurses to use during the day with the Schmitt-Thompson daytime protocols. Hundreds of doctors’ offices currently rely on our system to determine and document the appropriate level of care when their patients call with symptoms. TriageLogic continues to invest in technology to assist doctors and patients. In addition to new mobile

Read More »

CEO Perspective: January 2017

  Happy New Year! TriageLogic has exciting new plans for 2017. We are launching new products and services, with two new mobile applications (apps) – Continuwell® and My 24/7 Healthcare™.  MyTriageChecklist® has a new look and website too. We are excited about the growth and new opportunities for the TriageLogic Group to continue helping you take care of your patients and improve your practice. With

Read More »

TriageLogic® Announces Continuwell ®– An Innovative Nurse-First Model to Improve Telehealth.

Jacksonville, FL – TriageLogic Management and Consulting, LLC, announces the launch of Continuwell, a new telehealth product for businesses and organizations to decrease employee health care expense and reduce employee sick days. This innovative service is designed to complement and enhance any existing wellness or telemedicine offering already in place, or offer a turnkey solution. You take care of your patients, but who takes care

Read More »

TriageLogic Case Study : Breath-Holding Spells

TriageLogic Case Study : Breath-Holding Spells     A TriageLogic nurse recently answered a call from a very anxious mother of a 2-year-old. This mother told the nurse she was in a department store, getting ready to have family pictures done and her 2-year-old was having a temper tantrum and started crying because she couldn’t have an ice cream cone. The crying got louder as the

Read More »

TriageLogic Implements Nurse Triage Call Center Software for Children’s Healthcare of Atlanta

Jacksonville, FL. (October 19, 2016)-   TriageLogic announces the implementation of their Nurse Triage Call Center Software for Children’s Healthcare of Atlanta, the largest healthcare provider for children in Georgia. TriageLogic’s call center platform has been adapted and customized to fit the unique telephone triage needs of the hospitals and community phone lines for Children’s. Children’s is a not-for-profit organization that is over 100 years old.

Read More »