Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While

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Healthcare Call Center

TriageLogic to Attend the Annual Conference of Healthcare Call Centers

Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center’s 30th annual conference June 13-15, 2018. This year’s conference focuses on “bridging from yesterday to tomorrow,” and Rose is excited to share how TriageLogic is helping to create the triage call center platforms of the future. Rose will be set up at booth #18

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Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making

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Triagelogic is growing

TriageLogic is Growing to Meet the Demands in Telemedicine

The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs of providers and patients. We have developed more versatile software, such as the new myTriageChecklist Call Center Version, that allows any health call center to add Schmitt-Thompson protocols to their existing patient management system, or

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Sara Brackin

Employee Spotlight: Sara Brackin

In this edition of our Employee Spotlight, we introduce Sara Brackin, the Implementation Manager for TriageLogic. Sara has the important role of keeping the IT team and our customers in sync. She works on a variety of projects, including managing the implementation and integration our software for new clients, helping troubleshoot and ensure timely updates of technology, as well as assisting clients with understanding all

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physician burnout

Reduce Physician Burnout with Telephone Triage Nurses

Physicians today are experiencing more demands on already busy schedules, and it’s taking a toll on their personal health and professional accuracy. According to recent studies, more than half of physicians are reporting burnout, which is defined as a loss of enthusiasm for work, feelings of cynicism, and a low sense of personal accomplishment. However, by establishing a telephone nurse triage service for patients some

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Saving healthcare dollars

Saving Healthcare Dollars with Nurse Triage – A Case Study

While many symptoms are serious and require an emergency care visit, many patients seek the advice of a triage nurse to keep them out of the Emergency Room. There are many times when the triage nurse is able to redirect the caller to a safer and less expensive treatment option, while also educating them on what symptoms to monitor for that would warrant a need to

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Salesforce

Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud

Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud,

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Patient Triage Calls

Tips for Successful Patient Triage Calls

Triaging patients over the phone is challenging because nurses have limited information available to them. Telephone triage nurses are not able to use touch or visual cues. These nurses have to rely on their years of training, education, and instincts to help them make the right decision every time. Below, I discuss tips to ensure positive triage outcomes for each patient call. Be Objective: As

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Triage Call Center

Using Data Analytics to Improve Value-Based Care

As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of care while containing costs. An effective way to start finding a solution is to evaluate data from nurse triage call centers on patient concerns, caller demographics, nurse triage disposition and effectiveness, and other measures to improve the call center and

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telehealth nurses

Incorporating Telehealth Nurses in Your Telemedicine Services

By Dr. Charu Raheja, Ph.D. Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. There are many telemedicine options available for each organization’s unique needs and it is important to be aware of the factors that providers must consider to make telemedicine services successful for the patients and the organization. Telemedicine Adoption [1] According to the 2017 Foley

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