RoseMoonSpotlight

Employee Spotlight – Rose Moon, RN, BSN

In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other telephone triage professionals on how to triage patients over the phone and provide the highest quality of care. Rose Moon earned her Bachelor’s Degree in Nursing from Duquesne University in Pittsburgh Pennsylvania and joined Triage

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Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the telephone triage nurses. This update is focused on the call center metrics for meeting The Quadruple Aim framework for optimizing the performance of health care systems. To review, the 4 aims are: Improve Health Quality and Safety Reduce Costs Improve

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Triage Levels

Triage Levels

By Dr. Ravi Raheja, TriageLogic’s Medical Director and CIO: When a patient has a symptom, determining the appropriate triage level quickly and effectivelyis critical for several reasons. First, let us clarify what is a triage level? A triage level is the appropriate level of care base on the patient’s symptoms and medicalhistory. Levels usually include dispositions such as call 911, go to the emergency room,

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Dr. Ravi Raheja gives Tips on News4Jax for Staying Healthy During Game Season

Dr. Ravi Raheja Gives Tips on News4Jax for Staying Healthy During the Game Season

With fall comes cooler temperature, football games, and other fun outdoor activities. But with all the fun, there are also more health-related issues with cooler temperatures, games, and parties. Our Triage Nurses have documented that the flu has already broken in certain parts of the USA, and food poisoning and allergies are starting to rise. Read these tips from our Medical Director and CIO, Dr.

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Nurse Triage Options for ACOs and Medical Organizations: Improving Medical Care and Decreasing Costs

Accountable Care Organizations, or ACOs, are formed by groups of doctors and other healthcare providers. ACOs aim to encourage providers to decrease patients’ health expenses by taking responsibility for the quality of care provided. By doing so, providers receive a share of the Medicare savings while encouraging better preventive health care for their patients. The question for medical organizations that share on health savings is

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Triage Nurses Help Physicians During Cold and Flu season

Winter and holiday season is coming and that means that doctor offices and triage nurses around the country are preparing for the high influx of patient phone calls during the season. Many calls can be handled over-the-phone with home care advice, while others require patients to come into the office. Schmitt-Thompson triage protocols for doctor offices (see, for example, myTriageChecklist), are an important resource for

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The Importance of an Independent Triage Nurse on Evaluating Symptoms – Interview with Dr. Charu Raheja and Dr. Ricardo Hanel

As medical provider knows, telephone triage nurses play a crucial role in evaluating symptoms and ensuring that patients receive the right level of care for their symptoms. A frequently discussed benefit of having a triage nurse available 24/7 is the decrease in unnecessary ER usage and its associated savings to health care. A less discussed and even more crucial benefit is the impact that triage

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Triage Nurses Help Hospitals During Natural Disaster

In an event of a natural disaster, many medical practices are forced to close due to mandatory evacuation. This creates a void of medical help available for those in areas affected by natural disasters. One of our recent natural disasters, Hurricane Florence, largely affected the North Carolina region in September. Shortly after, Hurricane Michael devastated the Florida gulf area in October 2018. Many hospitals and

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E-book on how employee wellbeing benefits organizations

New E-book Release About How Employee Wellbeing Benefits Organizations

JACKSONVILLE, FL (October 8, 2018) “Corporate wellbeing programs often serve two main purposes: improve the overall health of employees and improve productivity in the workplace.” TriageLogic’s CEO, Dr. Charu Raheja, just released her latest book,  Why Wellbeing is Simply Good Business. While you are taking care of your patients, who takes care of your health? The book guides readers to understanding why focusing on the

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Triage Nurses Treating High Blood Pressure among Children

The AHA has recently presented findings of food insecurity leading to high blood pressure among children. Food insecurity affects around 40 million Americans; 6 million of those being children and adolescents. Triage nurses can provide simple solutions to alleviate the medical situation by providing parents with health education and by reassuring parental concerns about their child’s health. What is Food Insecurity? Food insecurity is defined as poor access to

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CEO of TriageLogic Nominated for International Award

The 20 Successful Businesswomen To Look for in 2018 Founder and CEO of the TriageLogic Group, Doctor Charu Raheja, was recently named “The 20 Successful Business Women To Look for 2018” in the most recent edition of Mirror Review magazine. In the article, Charu discusses her journey with starting TriageLogic, and how her challenges have helped her run a successful telehealth business. According to Charu,

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