Nurse Triage On Call
We provide 24/7 access to an experienced registered nurse to assist patients and ensure appropriate level of care.
How It Works
- Patient calls and talks to a triage representative
- Nurse returns patient’s call and directs patient to the appropriate level of care
- As the nurse handles the call, the details are documented in the system and the encounter is sent to the physician’s office
- Gold Standard Protocols from Schmitt-Thompson
- All calls recorded
- All licensed registered nurses
- Call back time less than 30 minutes
- Highly customizable standing orders – our nurses follow your instructions specific to your practice or each physician in your practice
- HIPAA-compliant texting – nurse can securely text MD’s smartphone
- Encounters sent via fax, email, FTP or online access to notes
- Optional integration module
- Optional tele-health app
Provider – can access patient info on their smartphone without the need to download an app. Triage Nurse can send text messages with patient info securely to “on call” provider’s smart phone.
PHI bypasses public networks – All patient data remains within secure TriageLogic environment.
Delivery Confirmation – Our smart software tracks when MDs pick up their messages.
Our intuitive on-call scheduling system enables each practice to manage and change their own call schedule in real time. No more faxing schedule changes and calling in last minute switches. Each provider profile has their preferred method of contact if a nurse needs to reach them.
TriageLogic is able to provide secure, HIPAA-compliant, two-way communication between your practice EMR and our nurse triage software.
With this optional module you will have enhanced capabilities including:
Real-time, paperless information: your practice will be able to bypass any manual steps to add the triage encounter into your EMR.
Smarter Triage: Our nurses can get a brief medical summary from your EMR in a secure standardized format. This helps with chronically ill patients and helps patients feel like the nurse is a true extension of your office.
This easy, interactive portal gives your practice the ability to get detailed information on number of calls, patient dispositions, call time averages, and much more.
Smart Phone App
How it works
Your patients simply download the app, sign up to use the service and enter their symptoms on the app. This allows them to get in touch with your after hours Nurses about the symptoms they are experiencing and receive triage.
Improve patient care
This app allows your patients to connect to our triage nurses, giving them peace of mind that their health is in good hands.
Saves time and money
This app allows your patients to bypass the step of an answering service, as they are entering their own symptoms– saving you and your patients time and money.
As with all our products, the MyNurseTriage App is HIPAA compliant. All text is sent securely and patient data is kept confidential.
“TriageLogic has a formal HIPAA Security and Compliance training program for all of its employees to go through on a regular basis. All HIPAA and Security policies are documented and included in the training program. We also perform detailed Risk Assessments that follow the methodology described in NIST Special Publication (SP) 800-30 Revision 1” – Matt Price – TriageLogic CIO
Nurse Triage On Call Reviews
WHY ARE DOCTORS SWITCHING TO TRIAGELOGIC?
Service: A commitment to customer service and features not available anywhere else
Reliability: Over 10 years of nurse triage service to more than 9,000 physicians
Research: PhD and MD on staff; custom reporting and data features available
Custom Orders: Physicians give our nurses their own personal instructions to implement after a call
Free Access to nurses encourages usage. Our nurses assist 3 out of every 4 patients without the need for a telemedicine Doctor or primary care visit, further reducing cost.
Outcomes From Calls
Outstanding care: Our nurses use standardized, doctor written guidelines to assess each patient.
Effective: 1 out of every 2 callers is able to use over-the-counter medication and receive home care advice by the nurse, with no further treatment needed.
Full treatment plan: After going over the caller’s symptoms and past medical history, nurses determine a care plan for the caller and provide care advice.
Decreased health expenses: Only 1 out of every 4 callers needs to be further evaluated by a doctor for a prescription or additional care.
Continuity: Callers have the option to see their own primary care doctors if the symptoms are not urgent.